The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

Frequent cruisers on the cruise line had very similar answers that new-to-cruise people should pay attention to.

John Heald works a lot of miracles ... Heald addressed the change in a recent post to his Facebook page. Heald took on the gift card controversy on Nov. 2 headlined "American Express and AARP ...