Meta, the parent company of Facebook and Instagram, has hired away Salesforce’s head of AI to run a new product group ...

The AI industry witnessed a wave of significant acquisitions in 2024, reflecting the strategic focus of tech giants on ...

AI 'agents' focus on customer service for large enterprises, but Salesforce forecasts extra 'bang for the buck' for smaller ...

Marc Benioff, the CEO of Salesforce.com Inc, has given a ringing endorsement to Alphabet Inc's Google for its AI voice ...

Whether it’s reducing human intervention or enabling creativity, AI’s true potential lies in being grounded in accurate, ...

Unifying and customizing the agent experience within the third-party business systems agents already use helps contact centers lay the foundation for smarter work and more efficient, precise customer ...

Salesforce Inc. is ramping up its workforce, with plans to hire more than 1,000 new employees to help roll out and promote its latest generative AI tool, Agentforce.

We recently compiled a list of the 15 AI News That Should Not Be Ignored. In this article, we are going to take a look at ...

Cyber Week sales of over $300 billion will account for 23% of holiday 2024 purchases. The post Salesforce: AI will drive $61 ...

Salesforce, UIB, Uniphore, and Yellow.ai. "The convergence of generative AI and conversational AI has ushered in a new era of possibilities for AI agent platforms," said Jim Lundy, Aragon Research CEO ...