Salesforce's vice president of business development shares how the company is providing automation solutions on platforms ...

The Agentforce Testing Center consists of tools that can help enterprise users test and observe agents before deploying them ...

Salesforce announced Testing Center, a platform that lets enterprises test AI agents responses without touching sensitive information.

Karthik’s AI-driven automation solutions have streamlined CRM processes, reducing manual effort and enhancing efficiency.

Salesforce previously enabled its customers to build AI agents through Agentforce and was far ahead of the curve in doing so.

Fisher & Paykel is using AI bots to triage customer needs, directing them to appropriate resources and self-service options ...

Salesforce Introduces Agentforce Testing Center: First-of-Its-Kind AI Agent Lifecycle Management Tooling for Testing Autonomous AI Agents at Scale Agentforce Testing Center enables teams to test ...

Salesforce saw an opportunity to improve agents' decision-making and understanding of natural language inputs, like email. That initially led to Einstein GPT, a generative-AI overhaul of Einstein.

AI agents aren't new to Salesforce. In 2016, the company released Einstein, an AI service for its CRM software. Einstein handled some of the tasks Agentforce can tackle, but the actions it could ...