Customers are dissatisfied with Copilot, rivals are circling, and Microsoft insiders are skeptical: a BI exclusive.

Salesforce CEO Marc Benioff gave a big endorsement to Alphabet's ( GOOG) ( GOOGL) latest AI model Sunday. Benioff said he won ...

Over the past few years, Microsoft has undoubtedly doubled down on its efforts on the generative AI front. Following its multi-billion-dollar partnership with OpenAI, the software giant has heavily ...

Salesforce CEO Benioff's plan? "I'm going to take advantage of their spending to make my products better," he said.

Salesforce CEO Marc Benioff said that "face-to-face communication" was still needed in sales. "AI doesn't have a soul. It's not that human connectivity," Benioff said this week. Benioff said he is ...

I knew it was going to be a spicy time at Salesforce's (CRM) annual Dreamforce event when I left my suitcase in a JFK convenience store because I was too busy working in my head. I got the suitcase, ...

Salesforce CEO Marc Benioff said the future is digital labor, where humans work alongside AI agents as well as robots.