Jul 17, 2019 · Flex service comes with a one-time $15 Flex Activation Fee (plus tax) for new customers. The Xfinity Flex streaming TV Box is owned by Comcast and leased to you month-to-month. The first Flex streaming TV Box is included with your Xfinity Internet service. Each additional streaming TV Box is currently $5 per month. When do I pay the activation fee?

May 13, 2022 · When on the phone with the agent I specifically asked if any equipment needed to be returned. I had purchased my own router and modem. I was told I was all set, nothing needed to be returned. Today I got a bill for $120 for the non-returned flex box. By the way, this is the "free" flex box that was sent to me automatically-I did not request it.

Feb 12, 2023 · The box may have been good when it was originally produced but not being actively used or even overused in some cases can add to some issues with any equipment. The flex boxes can be swapped out at any of our Xfinity services centers at any time.

Jan 3, 2021 · To cast select apps’ content from your mobile device to an X1 TV Box or Flex streaming device, you’ll need the following: A supported Xfinity Gateway with Xfinity Internet service. Supported Gateways: Arris or Technicolor XB6, Arris or Cisco XB3; An eligible X1 TV Box as part of your TV subscription, or a streaming device with Xfinity Flex ...

Jul 26, 2020 · I have the Flex box connected directly to my router via an Ethernet cable. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen.

Feb 22, 2025 · I’ve been a customer of Comcast/Xfinity for 20 years on and off depending on my living situation. Recently moved in with someone and had to disconnect service at my old residence. I come to find out that they are charging me for unreturned equipment - a flex streaming box that they sent me and I never used or even opened.

Mar 31, 2021 · The following link will walk you through clearing cookies and local data storage on your box: https://comca.st/3dkoKP7. It will clear log-in credentials, resume points, gameplay save states, and other temporary files written by third party applications.

Jun 6, 2023 · I am moving and need to cancel the Xfinity plan, they require you to return the Flex box which was free of charge at the beginning and did not tell me to return. They charge you $100+ for something they did not specifically say in the beginning, I did not want the flex box in the first place but they give you anyway.

Apr 2, 2022 · No matter how many times we do a system refresh, unplug the box, check the connection, forget the device-- nothing works. My headphones appear in the list but the connection fails. I have not had any issues connecting them with any other device and again, I used to be able to connect them to my flex box without any problems.

Aug 20, 2021 · I unplugged the Flex box to use that outlet for the ac. I have since moved the Flex box to my Livingroom and plugged it into a tv there. To appease the system gods, I watched a movie on Peacock Premium. I will be keeping Flex as I can watch movies on channels like Peacock Premium, included, that aren't available on my Roku.