Customer Service - Kohl's
Welcome to the cs.kohls.com support site home page.
Returning a Kohls.com Purchase
Kohl's Certified Partner products can be returned to a Kohl's store with the original packing slip from your order. Repackage the product and tape the return label securely. To report suspicious marketplace activity, please reach out to Kohl’s Customer Service at 855-564-5705 or use the “Ask Us” button on Kohl’s Customer Service page to ...
Ask a Question - Kohl's
Use this form for Kohls.com and My Kohl's Charge questions. First Name *. Last Name *. Email Address *. Phone Number. This will help identify you in our records. Order Number. Please indicate if your question is about an order. Subject *.
Tracking Your Order - Kohl's
How to Check the Status of Orders on the Kohl's App. Ensure you are logged into your shopping profile on the Kohl’s app to view orders placed with your profile. Select “Order” in the menu in the upper-left corner. Select the order you want to track. The tracking number will be displayed.
Returns - Kohl's
Beauty Purchases (Including Sephora at Kohl's), must be new or in gently used condition and must be returned within 60 days from the date of purchase and with a valid receipt or account/tender lookup. Sephora products that are marked as final sale cannot be returned. There is an exception to the 30 day policy during the Holiday season.
Kohl's Card Payments - Gift Cards or Kohl's Merchandise Credit
Although you cannot make a payment toward your Kohl's Card account using a Kohl's Gift Card or Kohl's Merchandise Credit, payments can be made at every Kohl's store using a check, cash, debit card or money order. In addition, payments can be made using a bank routing number and checking account number through our automated telephone system or ...
Updating Your Kohl’s Shopping Account
Please follow the steps below to access your Kohls.com shopping account where you can change your information. Desktop/Tablet. Sign in to your Kohl’s Shopping Account. Under your name at the top of the page, click "Settings" and select "My Info" from the drop-down menu. Within the "My Info" tab, follow the steps below to update your information:
Find Answers - Kohl's
After registration, you will be able to change your telephone number, billing address and email address. How do I report my card lost or stolen? To report your card lost or stolen, please contact Kohl's Customer Service Center at (855) 564-5748.
Tracking Online Orders - Kohl's
Tracking Online Orders. First, you’ll need to locate your tracking numbers. You should receive an email from Kohl’s once your order has been fulfilled. Click the link in the email for tracking information. You can also access this information when logged into your Kohls.com account and clicking into Recent Orders.
Kohl's Pay (In-store Payment Option)
At checkout, tell the store associate that you would like to pay with Kohl’s Pay. The associate will enable Kohl’s Pay from the register screen. A QR code will appear on the customer display. In the Kohl’s App, select “Kohl’s Pay” from the menu options to bring up the Kohl’s Pay QR code reader. Center the QR code within the ...