"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration
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🚌 #SurfaceSunday: This 1997 Metropolitan Transportation Authority - MTA training video from the #NYTMCollection was used to teach bus operators about #MetroCard transfers. The MetroCard eliminated the need for paper transfers between buses and added the capability of free transfers between buses and subways. After decades of token use, riders were beginning to make the switch to MetroCard, enjoying a streamlined transfer process. Do you remember the token to MetroCard crossover period or paper
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Our subway train operators and conductors move millions of New Yorkers every day. We've been hard at work training new staff and are excited to have them onboard. Please join us in welcoming our newest train crew members to the team! | Metropolitan Transportation Authority - MTA
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Our subway train operators and conductors move millions of New …
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